3GTT Correspondent | 18 Apr 2013
Astellia, a leading provider of probe-based monitoring solutions for the optimization of mobile network QoS and QoE, will coordinate 3G and 4G network optimization activities for New Mexico based carrier Plateau through a dedicated team of qualified consultants.
Plateau’s experts are cooperating closely with Astellia’s consultants to evaluate the current performance of their network. Astellia’s monitoring solution is used to guarantee reliable services and the best possible quality of experience (QoE) to an ever more demanding customer base. This will undeniably increase subscriber satisfaction, reduce churn and improve Plateau’s competitive positioning.
“We are positive that through this collaboration we are able to provide our customers with the best possible end user experience. It will enhance our ability to better understand and anticipate customer behavior, troubleshoot issues quickly and allow deep analysis to investigate the root cause of the problem. We see Astellia’s probe-based monitoring solution as the power behind a positive customer experience.” said Buddy Vaughan, Plateau’s Chief Technology/Network Officer.
“The proliferation of mobile broadband services has raised user expectations of mobile network quality. Astellia is honored to work with Plateau in order to leverage network information to achieve improved network quality, a superior subscriber experience and increased profitability.” said Frederic Gonzales, Managing Director Americas at Astellia.
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